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A parcel is marked as"fulfilled" when you rorder has been handmade and e-posted. A parcel may be e-posted but still awaiting transport to a post office or courier depot. For example, USPS parcels are picked up by our cross-border courier on Wednesday and Friday mornings so, if your parcel is marked as fulfilled on Wednesday afternoon, it is awaiting pick up on the next available day, which would Friday.
By clicking on the "view order status" button in your order confirmation email, you'll be taken to an order status screen. Scroll down to your tracking number and click on it. There you will see information including, for example, when your e-postage was generated, when your parcel was received by the post office or other courier service, and where your parcel is on its journey to you.
If a parcel is marked as "in transit", this means that your order is on its way to you.
When a parcel is marked as "delivered" please note that this doesn't necessarily mean the parcel is in your hands personally because it may indicate that your parcel has either:
- been deposited into your mailbox
- left at your front door or porch
- put into a parcel locker (if you have one)
- handed to a concierge or mail room attendant (where applicable)
- or handed to someone in your household who may have answered the door when the post officer or courier arrived
If you have recieved a message that your parcel has been delivered and you don't have it yet, please be sure to check your mailbox, porch, apartment/condo/office mailroom, or with a member of your household as 99% of the time, that's where your parcel is located 😊
For more information about order production and shipping, please visit: https://justthegoods.zendesk.com/hc/en-us/articles/4419011651095-Has-my-order-shipped-yet-