To access your subscription information, click on the personalized link prodvided in the automated email from Recharge that arrived when you established and confirmed your subscription, or when you’ve been notified that a subscription charge is forthcoming. That link will take you directly to your subscription
While reviewing your order in Recharge you’ll be able to access the following information*:
- the items to which you’re currently subscribed
- the frequency established for each of the items
- the date of your next subscription charge
When a subscription item is due to be charged, you’ll receive an email notification from Recharge so you may have an opportunity to make changes if needed (i.e. postpone, pause or cancel).
Once the subscription has been charged, it turns into an open order at justthegoods.net
The date your subscription will be charged and turn into an order is the date you can use to estimate production and shipping. At the top of every page of justthegoods.net, you’ll always find the current production/shipping schedule and, when you click that banner, you’ll find an extended schedule. This information is updated weekly (except during scheduled closures, ie. two weeks at the end of every calendar year). Here’s a link: https://justthegoods.net/pages/scheduleinfo
As per the schedule, production and shipping takes anywhere between 5 - 10 business days. All orders receive a tracking number when e-postage has been generated. Information about shipping standards for all geographical regions can be found here: https://justthegoods.net/pages/just-the-goods-ships-worldwide-via-canada-post-usps-ups-and-fedex
If your scheduled subscription charge date is too soon for your needs, or too far into the future, you can change the frequency of your subscription or temporarily pause it. If you need an item sooner but would like to retain your existing subscription, you’re welcome to place an additional order --- remember to select a one-time shipment / don't subscribe to the same product a second time since that will initiate a new additional subscription schedule for that item 😊
I hope this is helpful information!
(*The link will also allow you to review past subscription shipments, and perform administrative tasks such as update payment information and/or your shipping address)